Frequently Asked Questions
How are the lights installed?
Our kits include LED lighting tubes, connectors, all necessary hardware, and power cables, with instruction manuals. Once assembled on the floor, the lighting kit can be either fastened directly to the ceiling or suspended in a variety of ways.
How to connect the power?
Our lighting kits are ready to be hardwired to your electrical circuit. It can be hardwired with any 110-220v input voltage.
How bright are the LEDs?
The kits illuminates 85,000 luminous flux.
Can I install with different design?
Yes, our kits are modular, making it easy to install in different shapes and sizes.
Are the lights dimmable?
Please note that our lights are not compatible with dimmer switches and do not support dimming functionality.
Do you ship worldwide?
Currently we only ship within Canada and United States.
Where does my order ship from?
For logistical purposes, we ship from both our Canada domestic and international warehouses, depending on the order details, customer location, and current domestic inventory at the time of purchase.
What if one of the lights stops working?
Thanks to the internal transformers in each lighting tube, the rest of your hexagon lighting grid will continue to illuminate even if one light is faulty. Additionally, we will replace any defective light under our 2-year warranty.
Is there a warranty?
Yes, our standard kits include a 2-year warranty. Please note that damage resulting from improper installation is not covered under this warranty.
