SHIPPING & REFUND POLICY
SHIPPING POLICY
At HexLight, we’re committed to delivering your lighting kits safely and efficiently, no matter where you are. We’ve partnered with global carriers and established fulfillment options to ensure your order arrives as quickly and smoothly as possible.
Estimated Delivery Timeframes
Orders typically ship within 1–2 business days after being placed. From there, delivery generally takes between 3 to 7 business days, depending on:
Your shipping destination
Selected shipping method
Number and size of items ordered
Carrier availability and regional logistics
Please note that larger orders or multiple kits may be divided into separate shipments or boxes, which may arrive at different times.
REFUND POLICY
Five-Year Warranty & Customer Support
At HexLight, we stand behind the quality and durability of our products. That’s why we offer a 2-Year Limited Worldwide Warranty on all lighting systems and components.
This warranty covers:
Defects in materials or workmanship
Broken or malfunctioning parts under normal use conditions
What’s Not Covered:
Damage caused by incorrect installation or wiring
Improper use or failure to follow the installation guidelines provided on our website
Any modifications to the product
⚠️ Important: Improper installation will void the warranty. For best results and to maintain your coverage, we strongly recommend consulting a licensed electrician before installation to ensure your electrical setup is suitable.
